Last Updated: June 1, 2025

House Call Solutions, LLC (“we,” “our,” “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data. By interacting with our website, submitting forms, requesting support, or using our services, you agree to the practices described in this policy.

We may collect personal information through our website, intake forms, SMS communications, email, phone calls, and service interactions. The types of information we collect include:

• Full name
   
• Email address
   
• Phone number (mobile and/or landline)
   
• Physical address
   
• Business or organization name
   
• Job title or role
   

• IP address
   
• Browser type and version
   
• Device identifiers
   
• Pages visited and website usage data
   
• Cookies and tracking technologies (used for analytics and site functionality)
   

• Details about IT systems, networks, or technology environments you request support for
   
• Incident reports, troubleshooting logs, and diagnostic information
   
• Billing and payment information (processed securely through third-party payment processors)
   

• Phone numbers used for SMS communications
   
• Consent records for receiving text messages
   
• Message content related to service updates, appointment reminders, or support communications
   

We do not intentionally collect sensitive personal information unless required for a service request and explicitly provided by the user.

We use the information collected for the following purposes:

• Providing IT support, consulting, and managed services
   
• Creating and managing service tickets
   
• Communicating about appointments, updates, outages, or emergencies
   
• Delivering requested technical assistance
   

• Email and SMS updates
   
• Service notifications
   
• Account-related messaging
   
• Follow-ups and customer satisfaction checks
   

• Billing and invoicing
   
• Internal analytics to improve service performance
   
• Compliance with legal and regulatory requirements
   

If you opt in to receive SMS messages:

• Your mobile number is used only for the purposes you consented to (e.g., service alerts, scheduling updates).
   
• SMS consent is not shared with third parties.
   

We do not sell or rent personal information. We only share information in the situations described below:

We may share necessary information with trusted third-party vendors who assist with:

• Website hosting
   
• Email/SMS delivery
   
• Payment processing
   
• IT support tools, remote monitoring platforms, and software solutions
   

These providers are contractually required to use your information solely for the services they perform on our behalf.

We may disclose information when required by:

• Law enforcement
   
• Court orders
   
• Regulatory obligations
   
• Protecting our systems, clients, or business interests
   

To comply with SMS guidelines:

SMS consent is not shared with third parties or affiliates.
This includes mobile numbers, opt-in records, and SMS authorization details.